I have been my family’s support tech for as long as I can remember. Doing it full time like you guys do, that would drive me crazy! So you have my sympathies 🙂 But having said that…
1. & 2. Bit of background for other Ubiquiti users: Hotspotsystem is not the only provider dealing with this issue. See this thread on the Ubiquiti forums: http://community.ubnt.com/t5/airOS-SDK-Custom-Development/Disclaimer-warning-mandatory-read/m-p/86617 “some operators were caught using illegal channels (not because of the SDK, but building your own firmware would certainly make that easier) and UBNT had to make some changes to satisfy the FCC”.
I have the Nanostation M2 – it has a secondary port, but I’m assuming you mean as compared something like
3. Yep, realise it’s an issue only with some newer Ubiquiti routers. But you have been aware of the issue for some time and there is no mention of it on any of the official documentation. I purchased the Nanostation after reviewing your site, and specifically this page: http://www.hotspotsystem.com/supported-devices
“Most Recommended
Ubiquiti hotspot solution is stable, easy to install which makes them a top choice.”
It might be an idea to include a warning to others on that page that some Ubiquiti devices are currently a work in progress.
3. Worst timing, I know! Even just a small note to say you were going to be away would have been really helpful (maybe on the knowledge base sidebar?). Not having any response for days and days is really frustrating.
4. I actually liked that you gave me the opportunity to try out a beta firmware process. I was okay with that! I feel like we nearly got there… it just felt like the instructions you gave were what let the process down. Were you using a different language of openwrt and then retranslating into english rather than using the exact english words? I’m used to following instruction guides for this type of thing but in this case, they weren’t clear enough.
I totally understand. You guys have a hard job support so many different types of hardware. But communication is key! On 30th December I asked:
“Also… I assume this is using the OpenWrt firmware (I thought you might overwrite it at the end or something with the original ubiquiti software) – I much prefer the other interface of AirOS (or whatever ubiquiti calls it). Do you guys have an ETA for v5.5.6?”
… which never got answered. Knowing what your plans were would have been helpful.
Thanks for your time.