• This topic has 6 replies, 2 voices, and was last updated 14 years ago by Anonymous.

The System Did Not Recognize Me Anymore

  • Anonymous August 21, 2012 at 9:33 am

    My problem:

    I have a Mikrotik Hotspot installed since 1 year now with hotspot FREE SPLASH service.

    Since 14 August for an unknown reason the system did not shown my flag as green anymore and do not recognize me.

    What i had done from this point:

    Reset Mikrotik and reinstall (as is very simple process) the HOTSPOT again, replaced the ehternet and WiFi cards also with other (just for test) i checked again router, firewall, i downloaded also some special radius tools (only for testing Hotspotsystem Radius Servers) but without luck.

    I attach a photo (just for example) where appeared my system status.

    In Device List did not appear my ethernet card and the flag is still red.

    I did not changed anything else, and my problem (after 5 days) still remains.

    Any help is appreciated,

    regards,

    michalis

    [attachment=97:HotSpotSystem.com – Control Center_1345536627263.png]

    Anonymous August 21, 2012 at 10:09 am

    Did you add our script to the scheduler?

    http://www.hotspotsystem.com/en/hotspot/install_guide_mikrotik.html

    STEP 13

    Anonymous August 21, 2012 at 11:15 am

    Hi Roland! 🙂

    Thanks for your very fast answer (as always) but yes, i explain it above.

    Something else please?

    Anonymous August 21, 2012 at 11:20 am

    Check that no firewalls are blocking this call. Especially SPI firewalls can block these kind of internal calls from the router.

    Anonymous August 21, 2012 at 12:15 pm

    I checked again 'every' firewall in my route to the internet, from my 1st firewall of my ISP configuration page (it is disabled) on the router (i opened also ports 1812 + 1813 udp) and last at my hardware firewall (disabling all the filtering rules for hotspot)

    I attach also 2 very last screenshots (5 minutes before i post)

    Looks like system knows my time scheduled uptime but not ethernet card and my status (the flag is still red)

    ip)[attachment=98:status.png]

    [attachment=99:Device List.png]

    Anonymous August 21, 2012 at 12:23 pm

    These calls are standard http calls on port 80.

    The last activity is calculated from login/logout dates and this means that the router alert function doesn't reach our servers so you need to find out why. We cannot see anything from our side, this is a local problem.

    Anonymous August 21, 2012 at 12:30 pm

    O.K!

    Yes, i know that is a standard webcall on port 80

    I trying later to put the Hotspot directly on the router (with a new configuration) to see what happens..

    If i find my local problem i come back here to post the results

    Thanks for any help!!!!!!

    michalis

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