No Reply To Emails Or Calls

  • Anonymous June 30, 2013 at 4:13 pm

    I am an operator with paying clients. I have sumbitted the paperwork. Submitted tickets. Really anoying. Now they wont release any payments to me or respond . Last time i tried calling number was dissconnected.

    Anonymous June 30, 2013 at 5:16 pm

    Hello,

    sorry to hear this. Let’s find what the problem is. We always respond within timely manner, which means we reply usually within hours during business hours to tickets. As you can see we also respond during the weekends.

    I have checked and your tickets are awaiting validation which means you need to validate your email address first. We don’t get tickets from non verified email addresses, the system checks this. So you should check your spam folder to see if you get that email from us.

    Phone support is available during business hours. We don’t have phone support during the weekend.

    Also, we don’t hold payments. Your current balance doesnt reach the minimum payout limits thats why we didnt pay out you yet.

    Anonymous November 23, 2013 at 7:57 pm

    I have “verified” my email i dont know how many times. I have submitted. paperwork spoke to one of your people once on the phone. they were going to “get back to me” never did. Now have a balance of should be around $120. not a lot of money but lord.

    Anonymous December 23, 2013 at 7:20 pm

    We have sent multiple tickets to you about your case, the last one was sent 4 weeks ago. First, we couldn’t accept the service agreement as you didn’t sign all the pages.

    However we don’t hold any payments because of the lack of service agreement. The reason of missing payouts is that you didn’t choose the payout for primary payment processor payments. You need to choose wire transfer/ACH or prepaid mastercard. You can read more information about this here: http://www.hotspotsystem.com/hotspot_help/kb/articles/22-when-and-how-do-i-get-paid

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