Our operators often ask, why are we using multiple payment processors, and why can’t they just use PayPal to accept payments in their hotspots. When we started HotspotSystem, it worked with PayPal only. We thought it was easy, no hassle with wire transfers, multiple currencies, etc, seemed to be perfect. Then we started to get […]
In the 1st part of our “Searching for the Ultimate Help Desk” post, i wrote about how we decided to use Intercom. First we have started to use it simultaneously with our old Help Desk to see how it works out. While Intercom is very good to communicate with existing customers, how about those who […]
Recently we have set up hotspots in 2 campgrounds. Both of them were quite large, one of them already had the equipment (Linksys WRT54GLs, Ubiquiti APs mostly), the other one had no equipment so we could buy anything we wanted (with a restricted budget of course). Here’s how we solved the installation in the 1st […]
When we started our company 7 years ago, we needed a help desk software, because answering to loads of emails via regular email was not too effective. At that time there were just a few software we could use. We chose Deskpro and it did the work well. But their latest update made our work […]
After a major update on our website, it was time to renew the help desk section as well with a fresh, responsive layout. We have added a new FAQ section with quick questions and answers and re-categorised and reviewed our knowledge base articles as well. What you are seeing now is a section where we […]