Hello,
you are absolutely right.
1. Ubiquiti stopped their SDK program recently which means we cannot make an updated AirOS firmware anymore. We were forced to looking up an alternative solution. While our initial OpenWRT solution is working easily on multi port routers, it has problems on routers with only one port. We are still working on a version which works seamlessly on routers which only has one port.
2. Our existing special AirRouter is still working on the majority of Ubiquiti routers, Ubiquiti has just started to sell versions which prevents downgrading to our version.
3. We only had 4 business days from 21th, December last year which slowed down the process.
4. We could tell you that we are not ready and we don’t support your version of router yet. But we wanted to give you a solution that’s why we sent you manual instructions, unfortunately without little success. You are saying our support was poor, but we tried to solve the situation instantly. Probably it was not a good idea.
I agree that the whole process would be easy and seamless, and in the majority of cases it is. For example Mikrotik doesn’t even require a firmware upgrade as the router is capable of providing the hotspot in its own firmware. The same is true with cradlepoint. Newer dd-wrt versions are stable and easy to install. I’m sure that in a few weeks, newer Ubiquiti models will work seamlessly with our new firmware. Unfortunately new circumstances require new solutions, and development requires time.
Sorry for the inconvenience that this has caused to you.