Anonymous June 6, 2012 at 11:03 am

The refund policy states:

Customers have the right to withdraw from an order within seven working days of the day after the date that their goods were delivered. The cost of shipping is not refundable.

I suggest that you add all requirements to the notes section of the order to ensure that the router is shipped with a proper configuration. You would simply send the router back to the address it was shipped from.