New Install

  • Anonymous May 30, 2012 at 4:18 pm

    Ok, well the build I have now is17798. That is not seen on the dd-wrt.com. It has “supported by” build 14896, and 14402. Which one of these do I download and are they compatible with that I have now for my router. Additionally I never flashed my router before, is that the initial problem?

    you say limited telephone/remote desktop support..will the upgrade service get me to the point I would like to get. Just to get this Hotspot up and running with a simple free splash page.

    Thanks

    Anonymous May 30, 2012 at 4:39 pm

    There are no guarantees that a paid subscription will get you up and running. You already have ddwrt installed, but since the build seems flawed, you need to flash the router again. Make sure that the router is running a big, mega or standard generic image. Since the current build did not work for you, I suggest 14402 out of the ones you mentioned. You should reset the router and configure it again using these instructions: http://hotspotsystem.com/en/hotspot/install_guide_dd-wrt.html

    Anonymous June 1, 2012 at 7:33 pm

    So it I tried to flash it router. It went to successful screen then it never reset. Now the diagonse light is constant on, and reset and hard reset doesn't work… is this what they call bricked?!

    If so how to resolve this.

    And if not not do you provided a pre-programed router that you may sell?

    Anonymous June 1, 2012 at 8:01 pm

    Ok I guess I found the answer to the last question. Hot spot in a Box for about $165 plus shipping…now will that straight out of the “box” do what I need it to do for basic functions. And the $100 worth vouchers would only be redeemable if if sign up for pro, correct?

    Anonymous June 4, 2012 at 9:14 am

    Hot spot in a Box will be completely configured. You simply need to plug it in. The vouchers are only for PRO. If you have any special requests regarding instalaltion then please add them to the notes section of the order.

    Anonymous June 4, 2012 at 3:27 pm

    one last thing. apart from the splash page login, can you simultaneously have your own SSID and security key along with hotspotsystem running?

    ….so I would give client the security key before he can even access the internet connect via hotspotsystem. Is it possible? thanks

    Anonymous June 5, 2012 at 9:49 am

    Using DDwrt firmware you can have dual SSIDs which means you can use one SSID for accessing the internet without going through the splash page. This SSID should not be broadcast, and should be protected with a key. You can also use a key in conjunction with the hotspot SSID.

    Anonymous June 5, 2012 at 9:55 pm

    and “if” the hotspot in a box does not work.. what and how does the return policy work?

    Anonymous June 6, 2012 at 11:03 am

    The refund policy states:

    Customers have the right to withdraw from an order within seven working days of the day after the date that their goods were delivered. The cost of shipping is not refundable.

    I suggest that you add all requirements to the notes section of the order to ensure that the router is shipped with a proper configuration. You would simply send the router back to the address it was shipped from.

    Anonymous June 6, 2012 at 2:23 pm

    Thanks. And would adding a wifi extender antenna to the unit, would I have to change any setting, and do you suggest any outdoor antenna compatible with what is provided?

    Anonymous June 6, 2012 at 3:00 pm

    If you need a router with changeable antennas we'd be able to send you a Linksys Wrt54gl. You simply connect the new antenna. I have no information on teh antennas currently on the market.

    Please see this article about replacing the antenna: http://hotspotsystem.com/deskpro/kb_article.php?ref=4194-QWPL-7526

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