I’ve been communicating and reviewing your system the days before and even though I had brilliant support and communication at first, from last Tuesday I can’t reach you. I replied to the support email and also used your contact us form.
We received your messages and according to our system you received our responses on last Wednesday, Thursday and Friday. We also messaged you today more than once and message status are Seen.
A national holiday yesterday meant you may had a longer response time seen from your end.