- This topic has 2 replies, 3 voices, and was last updated 10 years, 10 months ago by .
Customer Complaints
You must be logged in to reply to this topic.
Hi fellow hotspotsystem.com operators:
First I would like to say hotspotsystem.com has great customer support. I am getting a lot of help for a router problem. Today I want to talk about a different problem and that is, my hotspot customers, who are B&B guests, frequently complain about the sign in procedures for free vouchers. They complain that they have to type in the voucher number three times, once to activate voucher, once in the “user name” box and again in t he “password” box.
They ask, “Why can’t I just sign in once and be done with it?” So, for other operators out there, or for hotspotsystem.com support, is there a way for me to use my free vouchers but configure them to use a single sign in? Meaning, be able to get access by typing in just one number, one time?
If that is not possible, can someone tell me if the “Prepaid Voucher” system could do this for me? Maybe I could buy some Prepaid Vouchers and just give them to guests. Where can I go to get information on prepaid vouchers, and how do I purchase them? Thanks.
Hi,
it’s possible to make the login process simpler.
Voucher can be used straight away without the ‘activation’ process. If your users type the voucher code into the username in the login box field, the voucher will be activated and the user will log in straight away.
So you should turn the voucher activation module and you can also modify the printed voucher code to have the instructions to type the voucher code into the username field and that’s it.
Furthermore if you have a voucher only location, you can even use a simple login form, where the system only asks for the username only (this is a setting in the control center).
Hope that helps.
Hi Roland,
For voucher only, I can’t find the stting in the control center. Where is?
You must be logged in to reply to this topic.