Unable To Create Operator Account

  • Anonymous January 18, 2012 at 5:45 pm

    I am unable to create an operator account or submit a request for assitance to the help desk.

    1) I follow the steps, log in to twitter, follow you, tweet message but the link to the next step remains grey’d out. I’ve tried many solutions…

    2) When I submit a request to the help desk it says I have to confirm my email address first. It seems to know my name, but I can’t find any message from the help desk in any of my email accounts, and I can’t see a profile screen to change the contact email.

    heeeeeelp?

    Anonymous January 18, 2012 at 6:25 pm

    I created a new account, choosing pro+free (before I was choosing just free splash) and was able to create an operator account. If I can do what I need to with the pro+free account then this is a decent work around. Still, spent an hour troubleshooting the account creation process, I’d love to know what happened. I have to create 10 more accounts in the coming month it would suck to go through all this for each one.

    Thanks for any help you can provide

    oh, user for the original account, which never finished setup, is 36sd0fish

    Anonymous January 19, 2012 at 10:22 am

    If you have problems with creating a Hotspot FREE SPLASH location, please read here: http://www.hotspotsystem.com/wififorums/topic/41-problem-activating-hotspot-splash/

    You shouldn’t create multiple operator accounts as you can manage unlimited locations with one operator account, the system is designed that way.

    I don’t know what happened with your help desk account, you should check your SPAM folder, maybe the activation email went there. But basically you need to log in to the help desk with your operator account so you don’t need to verify your email address that way.

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