New Installation Guide for Ubiquiti EdgeRouter

[Dimitrios]

Thank you for your message and your interest in our company. We are unable to assist you with your request as our system is not open-source. We only provide a commercial solution to our hotspot operators. We offer a Cloud-based Hotspot Solution. We operate web, database and radius servers, you just have to operate the router. In case you interested in becoming a hotspot operator using our system, we can assist you with such type of questions.

Regards,
Dimitris Xenitellis
Helpdesk at HotspotSystem.com

[Dimitrios]

We offer a Cloud-based Hotspot Solution. We operate web, database and radius servers, you just have to operate the router. You are able to use our system if you manage to install properly the firmware on your router. In many routers the default native firmware does not support the functions our system has to offer, so you must run a third party firmware such as DD-WRT in order for your router to support our system.

Your question is related to the firewall rules of the dd-wrt firmware, which is not related to us. We can only offer advice in such cases. We advised you to connect your hotspot router to another router and set the firewall rules on the secondary router, this may solve your issue.

[Dimitrios]

Unfortunately, we are not the developers of the dd-wrt firmware and we don’t know how the firewall rules were programmed on that firmware. In order to get support for the firmware we advise you to post a question on the forum of the dd-wrt site (http://www.dd-wrt.com/site/community). A developer of this firmware may give you the necessary explanations you require. Another solution would be to connect your hotspot router to another router and set the firewall rules on the secondary router, this is just an advise though.

[Dimitrios]

We cannot assist with such questions. You should contact Mikrotik support (support@mikrotik.com) and a certified Mikrotik consultant can help you.

We can only help you configure your router to set up a hotspot using a hotspotsystem account, as described in our tutorial(http://hotspotsystem.com/en/hotspot/install_guide_mikrotik.html). We cannot assist you with detailed Mikrotik configurations.

[Dimitrios]

You mentioned you want to setup Hotspots on 10.5.50.xxx.

Click IP > HotSpot and the hotspot Setup box. Leave the IP as it is (10.5.50.x).

You can find further information in Step 2 of our installation guide for Mikrotik: http://hotspotsystem.com/en/hotspot/install_guide_mikrotik.html

[Dimitrios]

Could you please clarify which option does not exist? The “Radius” option is one of the very basic options found in the Winbox RouterOS menu.

Regards,

Dimitris Xenitellis

Helpdesk at HotspotSystem.com

[Dimitrios]

Probably the ubiquiti routers wds1 and wds2 are misconfigured.

Could you please provide us with some information of the cabling? You mentioned you have connected the routers via lan cables. From which router/port to which router/port you cabled the routers?

Also, we have to check the router configuration settings of the ubiquti wds1 and wds2 routers. Please take screenshots of the settings you changed and open a ticket in order to investigate your issue: http://hotspotsystem.com/hotspot_help/new-ticket

Regards,

Dimitris Xenitellis

Helpdesk at HotspotSystem.com

[Dimitrios]

With Hotspot FREE SOCIAL we give users full access to the internet when we ask to LIKE the page. They have 10 minutes to complete. If they don't finish the LIKE process, they will be redirected again to the splash page and they get another 10 minutes. This is repeated 3 times, then the user will be blocked, unless you make the social actions optional.

Currenlty, our system works in this way and this process cannot be skipped.

You can find this information but also other useful articles about our system in our knowledge base: http://www.hotspotsystem.com/deskpro/kb_article.php?ref=2569-RTAS-4088

Regards,

Dimitris Xenitellis

Helpdesk at HotspotSystem.com

[Dimitrios]

At the back of your router there is a reset button, probably you will need a thin pin to access it. Hold it for 30 seconds while the router is on, and it will wipe out all your settings including the username and password. The firmware will remain installed.

Regards,

Dimitris Xenitellis

Helpdesk at HotspotSystem.com

[Dimitrios]

In case of open mesh, routers send life signals to cloudtrax. You will also get alerts from cloudtrax in case a router is down.

Later you mentioned to our support: [background=rgb(243, 243, 244)]Its working now, not sure if you've done something or it was a slight change I made earlier.[/background]

[background=rgb(243, 243, 244)]The router is showing “up” since you logged in to the hotspot the control center thinks that the router is alive as one user successfully logged in. However if there is no activity it will think that the router is down, since there is no life signal.[/background]

So again, the life signal is sent to cloudtrax.

[background=rgb(243, 243, 244)]Regards,[/background]

Dimitris Xenitellis

Helpdesk at HotspotSystem.com

[Dimitrios]

We are pleased to notify you, that the new version of our Ubiquiti firmware is out. You can download it from here: http://www.hotspotsystem.com/firmware/hss/Ubiquiti/Airmax/

Should you encounter any difficulties or abnormal function of it, please do not hesitate to contact us. Thank you for your patience.