Behind the scenes of our Help Desk


When we started our company 7 years ago, we needed a help desk software, because answering to loads of emails via regular email was not too effective. At that time there were just a few software we could use. We chose Deskpro and it did the work well. But their latest update made our work […]

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Easier re-logins: customizable Idle-Timeout


This is a feature that was requested by many. Idle-Timeout is a value which tells the router to disconnect a user who is not using the connection for a period of time. Until today, this was 15 minutes for all users. From now on, the default timeout values are 60 minutes for accesses where access […]

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