We monitor the status of your router using a heartbeat signal that is sent by your router every hour. If we don’t detect a life signal we send you an email alert.
If you receive an alert or see the router status as down, but the hotspot is working that means our servers cannot see your router. The life signal traffic can be blocked by a firewall in your network, especially by an SPI firewall. Turning it off can resolve the problem.
You can turn off various system notifications, see: http://help.hotspotsystem.com/faq/where-can-i-turn-off-router-status-notifications