How to fix: “This location is not active. If you are the owner of the HotSpot please contact our Help Desk.”

  1. If you are using our Hotspot FREE service, you have to pay the subscription fee. Log in to the Control Center with your operator username and password, go to Manage > Locations > click on name > you can see the links there where you can pay the subscription fee for that location.
  2. The location may have been deactivated by you in the Control Center using the “Deactivate” feature. In this case you can re-activate the location in the Control Center, under Manage > Locations > View deactivated locations > Re-Activate.
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4 Comments

  1. terri

    The statement above: “If you are using our Hotspot FREE service, you have to pay the subscription fee. “
    doesnt actually make any sense!

    1. Roland Kosarszky

      Sorry for the confusion. Hotspot Free is the name of our service which reflects to the relation of your business and your customers. Hotspot Free product is needed if you are going to give the hotspot access for free to your customers.

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