RyCon: Featured operator from South Africa


From time to time, we are planning to present some of our partners who are using our system directly or reselling our hotspot services. This week’s operator is an IT company from South Africa who is a re-seller of our solutions. The company provides installation and monitoring services of hotspots in shopping centers. WiFi is […]

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Accepting PayPal payments in a hotspot environment

PayPal Payment Review

Our operators often ask, why are we using multiple payment processors, and why can’t they just use PayPal to accept payments in their hotspots. When we started HotspotSystem, it worked with PayPal only. We thought it was easy, no hassle with wire transfers, multiple currencies, etc, seemed to be perfect. Then we started to get […]

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Behind the scenes of our Help Desk, part 2


In the 1st part of our “Searching for the Ultimate Help Desk” post, i wrote about how we decided to use Intercom. First we have started to use it simultaneously with our old Help Desk to see how it works out. While Intercom is very good to communicate with existing customers, how about those who […]

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Campground Hotspot Setup, part 1

Campground hotspot system

Recently we have set up hotspots in 2 campgrounds. Both of them were quite large, one of them already had the equipment (Linksys WRT54GLs, Ubiquiti APs mostly), the other one had no equipment so we could buy anything we wanted (with a restricted budget of course). Here’s how we solved the installation in the 1st […]

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Voucher Thermal Printer


Accepting pre-orders now (go to Tools > Wi-Fi Shop and select your location). We are planning to ship in April. Pre-order price is $200 USD, includes shipping. What does the Voucher Thermal Printer do? This is the world’s first thermal printer which can print vouchers from the cloud. This means that: You don’t need to […]

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Behind the scenes of our Help Desk


When we started our company 7 years ago, we needed a help desk software, because answering to loads of emails via regular email was not too effective. At that time there were just a few software we could use. We chose Deskpro and it did the work well. But their latest update made our work […]

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Easier re-logins: customizable Idle-Timeout


This is a feature that was requested by many. Idle-Timeout is a value which tells the router to disconnect a user who is not using the connection for a period of time. Until today, this was 15 minutes for all users. From now on, the default timeout values are 60 minutes for accesses where access […]

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Welcome to our new Help Desk!

After a major update on our website, it was time to renew the help desk section as well with a fresh, responsive layout. We have added a new FAQ section with quick questions and answers and re-categorised and reviewed our knowledge base articles as well. What you are seeing now is a section where we […]

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